We understand that it can be frustrating when your payment is declined. We want to assure you that we are here to help. Here are a few things you can check:
- Ensure that your billing and shipping information are correct. This includes your name, address, and zip code.
- Check with your bank. Sometimes, banks will decline a payment if the brand, amount, location looks unfamiliar. You may also need to watch for your bank to send you a text message or notification to verify the purchase. Please do contact your bank to verify that the purchase is authorised.
- Try using a different credit / debit card or payment method. If you have multiple credit / debit cards, try using a different one. You can also use the secure PayPal feature.
If you have tried all of these things and your payment is still declined, please contact our LAVOIE customer support team. We will be happy to help you troubleshoot the issue.
We apologise for any inconvenience you may experience. Thank you for your patience and understanding.
Finally, here are some additional tips to help prevent your payment from being declined:
- Make sure that your credit / debit card is not expired.
- Make sure that you have enough funds available on your card account.
- If you are using a new credit / debit card, ensure that it has been activated.
- If this is a larger than normal purchase, contact your bank in advance to let them know.
- Have your phone handy and watch for verification messages at the moment you purchase - you may have to respond quickly.
We hope this helps!